Privacy Policy
Privacy Policy
Navsa International Limited (“NAVSA”, “we”, “us”, or “our”) collects and uses personal data about our past, present, and prospective customers to conduct business operations effectively and to meet customer requirements.
We recognise that the lawful and responsible handling of personal information is essential to our success and to maintaining your trust. This Privacy Policy, together with our Terms of Use, explains how we collect, store, and use your personal information and outlines your rights in relation to it.
By using our website or providing your personal data, you consent to the practices described in this policy.
1. Our Policy and Contact Information
1.1. Any personal data we collect, store, or process — whether electronically or in physical form — will be managed with appropriate safeguards to ensure compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003.
1.2. NAVSA fully endorses the principles of data protection, which require that personal data must be:
- Processed lawfully, fairly, and transparently
- Collected for specific and legitimate purposes and not processed in ways incompatible with those purposes
- Adequate, relevant, and limited to what is necessary
- Accurate and kept up to date
- Retained only for as long as necessary
- Processed in a way that upholds individuals’ rights
- Kept secure
- Not transferred outside the UK or EEA without appropriate safeguards
1.3. We collect and process personal data solely to maintain and manage our business relationships with customers, suppliers, and partners.
1.4. Navsa International Limited (company number 13041212)
is the Data Controller responsible for your personal information. Our
registered office is:
18 Regus House, Fairbourne Drive, Milton Keynes, MK10 9RG, United Kingdom.
1.5. For privacy or data protection enquiries, please contact our Data Protection Officer by email at info@navsainternational.com, or by post at the above address.
1.6. To meet our data protection obligations, we will:
- Collect and use personal data fairly and lawfully
- Specify the purpose for which personal data is used
- Collect only the data required for operational or legal purposes
- Keep data accurate and up to date
- Review how long data is retained
- Ensure that individuals can exercise their legal rights regarding their data
- Maintain robust security to prevent unauthorised access or loss
- Prevent the transfer of data to any country without adequate protection measures
2. Information We May Collect from You
2.1. Information You Provide:
When you register as a customer, submit an enquiry, complete forms on our
website (www.navsainternational.co.uk),
or contact us by phone or email, we may collect personal data such as:
- Name, age, and contact details (address, email, telephone numbers)
- Business information (company name, position, partners, or directors)
- Payment details, bank information, and credit card details
- Login
credentials, customer numbers, or passwords
You must ensure you have permission to share the personal data of any third party you provide to us.
2.2. Information We Collect Automatically:
When you visit our website, we may collect technical information, including:
- IP address, browser type, operating system, and device details
- Login activity, products viewed, and site interactions
- Visit duration, page response times, and error information
- Geo-location
data identifying your location within the UK
We may also collect CCTV footage at our premises for safety and security purposes.
2.3. Sensitive Data:
If we collect any special category data (e.g., health, ethnicity, or criminal
history), we will ensure we have your explicit consent before
collecting, using, or storing it.
3. Information from Other Sources
We may receive information about you from:
- Other NAVSA group companies
- Service providers such as payment processors, logistics partners, analytics providers, and credit reference agencies
- Publicly available or industry databases
4. Cookies
Our website uses cookies to distinguish you from other users and to enhance your browsing experience. Cookies help us analyse site usage and improve functionality. For details, please refer to our Cookie Policy.
5. How We Use Your Information
5.1. We may use your data to:
- Process orders, deliver goods, and manage your trading account
- Fulfil contractual obligations and maintain accurate customer records
- Communicate updates, offers, or information related to similar products or services
- Enhance customer experience through analytics and service improvements
- Ensure the safety and security of our premises and website
5.2. Fraud and Security:
If false or inaccurate information is provided and fraud is suspected, we may
record this and share details with fraud prevention and law enforcement
agencies. Information may also be used to prevent theft, fraud, or money
laundering.
5.3. Marketing:
We operate a responsible marketing policy. We do not sell or share
customer details with third parties without consent. We may anonymise and share
non-identifiable data with suppliers for market analysis.
5.4. Automated Sales Analysis:
Where you place electronic orders (e.g., via EPOS), we may analyse anonymised
sales data to assess product performance and improve service delivery.
5.5. If you do not wish to receive marketing communications, please contact our Data Protection Officer at info@navsainternational.com or write to us at the address above.
6. Disclosure of Your Information
We may share your information with:
- NAVSA group companies, subsidiaries, or holding companies (as defined in Section 1159 of the UK Companies Act 2006)
- Trusted third parties who assist in fulfilling orders, delivering goods, processing payments, or maintaining our IT systems
- Credit
reference agencies, analytics providers, or fraud prevention organisations
We may also disclose your data where required by law, or in the event of a business sale, merger, or acquisition.
7. Where We Store Your Data
7.1. Your data may be transferred to and stored outside the UK or European Economic Area (EEA). When this occurs, we ensure that adequate protection measures are in place in compliance with UK data protection law.
7.2. All data is stored securely. Payment transactions are
encrypted using SSL technology.
You are responsible for maintaining the confidentiality of your login
credentials and passwords.
8. Your Rights and Access to Information
Under data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your data where legally applicable
- Object to processing for direct marketing or legitimate interest purposes
- Request data portability where applicable
To exercise these rights, please contact our Data Protection Officer at info@navsainternational.com or in writing at our registered address.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal or business changes. The latest version will always be available on our website. Continued use of our services following an update constitutes acceptance of the revised policy.
Navsa International Limited
Registered in England and Wales (Company No. 13041212)
Registered Office: 18 Regus House, Fairbourne Drive, Milton Keynes, MK10
9RG, United Kingdom